- Have you created or gotten access (claimed) to your business profile on Google?
- Have you verified the profile?
- Post failed or was not published
- Multiple images and video
- Google has disabled posting for some businesses
- How to delete a post in Google business profile?
- Why Google stats don't match with stats in Hookle?
- Cannot connect due to the error "disallowed user-agent"?
1. Have you created or gotten access (claimed) to your business profile on Google?
You need to create or get access (you might need to get access in case Google had already created automatically a profile for your business, such as restaurants and hotels) to a business profile on Google to be able to manage how your business information appears across Google, including Search and Maps. Read on how to create or get access to your business profile on Google.
2. Have you verified the profile?
To update info on your Google profile, you must first verify your business. Verification is also mandatory to be able to publish and see statistics for your Google business profile in Hookle.
3. Post failed or was not published
Are you using the right image ratio?
The post might fail if you publish content that Google won't allow to be published. The most common reason for failed post is the image ratio you can post to your business profile. The recommended size is 720 (width) x 540 (height) pixels. Minimum is 250 x 250 pixels.
After publishing, you can still edit the picture in the native Google Business Profile app. To do so, sign in to Google business console and choose the post you want to update. Besides the picture, you can also modify other information regarding the post.
Learn more about photo guidelines and restrictions on Google's official business listing website.
ERROR CODE: Requested entity was not found
This error occurs when you don't have access to the Google Business Profile (invalid access token or user access has been revoked etc). Please make sure you have claimed Google Business Profile. Then re-authenticate by login to your Google Business Profile, and reconnect your Google Business Profile to Hookle.
ERROR CODE: Creating/Updating a local post is not authorized for this location.
See explanation here.
4. Multiple images and video
Unfortunately, you cannot send multiple images or videos using Hookle as Google API doesn't currently support uploading videos or multiple images. However, you can use Google native app if you need to post multiple images/videos.
5. Google has disabled posting for some businesses
Are you part of a chain or franchise
Unfortunately, you cannot post to your Google business profile that has more than 10 locations (franchise or chain) as Google has disabled the posting feature in their API.
Lodging businesses, such as hotels and hostels
Unfortunately, you cannot post to your Google business profile if you are in the lodging business (such as hotels and hostels) as Google has disabled the feature. However, you can still connect and manage your Google profile in Hookle.
Please subscribe to our newsletter and we will inform you as soon as any of these above becomes available in Hookle.
6. How to delete a post in Google business profile?
First sign in to Google business console. Then choose the post and click delete on the menu.
With Hookle, you cannot currently delete a post that is already published to your Google business profile. We will introduce the delete feature in the future. Please subscribe to our newsletter to stay informed!
7. Why Google stats don't match with stats in Hookle?
Unfortunately, there is a delay (about 12-24 hours) to see Google business profile stats in Hookle. Currently, Google is not able to provide real-time stats for third-party apps (like Hookle). We are working hard together with Google to solve this issue asap.
8. Cannot connect due to the error "disallowed user-agent"?
For security reasons, Google won't let connections if your browser is disabled. If it's disabled, you will get a "Disallowed User-Agent" error. To fix this, enable the browser in your phone: Settings-> Apps -> Chrome -> Enable.