1. Have you verified the location?
To connect your Google My Business profile to Hookle, you need to have a verified Google My Business profile. Read on how to check and verify your business's Google My Business profile.
2. Are you using the right image ratio?
Google My Business is strict on the image ratio you can post to your business profile. The recommended size is 540 (width) x 405 (height) pixels.
You can still edit the picture after publishing. To do so, sign in Google My Business console and choose the post you want to update. Besides the picture, you can also modify other information of the post.
3. Multiple images and video
Unfortunately, you cannot send multiple images or videos using Hookle as Google My Business API doesn't currently support uploading videos or multiple images.
4. Are you posting as a chain or franchise?
Unfortunately, you cannot post to a Google My Business listing that has more than 10 locations (franchise or chain) as Google has disabled the posting feature in their API.
Please subscribe to our newsletter and we will inform you as soon as any of these above becomes available in Hookle.
5. How to delete a post in Google My Business?
First sign in to Google My Business console. Then choose the post and click delete on the menu.
With Hookle, you cannot currently delete a post that is already published to Google My business. We will introduce the delete feature in the future. Please subscribe to our newsletter to stay informed!
6. Why Google My Business stats doesn't match with stats in Hookle?
Unfortunately, there is a 12-24 hours delay to see Google My Business stats in Hookle. Currently, Google is not able to provide real-time stats for third party apps (like Hookle). We are working hard together with Google to solve this issue asap.