Avatars are fetched from social platforms and identify your connected social account in Hookle.
There are a few reasons why you sometimes cannot see the avatar for your connected social account.
- The most common is that you haven't added an avatar picture to your social platform. In such a case, the default placeholder is shown in Hookle. To fix the issue, please add an avatar image to your social account on that platform.
- The connection to your social network is expired and thus the avatar is not visible anymore. Please try to reconnect the account again.
- Unfortunately, Instagram does not support avatars for Personal or Creator accounts in 3rd party apps. Avatars are supported for business accounts, and thus we recommend switching your Instagram account to a business account.