1. Post was not published or is Failed (and error codes)
Instagram "Time to post" notification:
The typical issue for a scheduled post is that you have missed the "Time to post" notification for your Instagram. Please enable direct posting to avoid such and also make sure you have connected your Facebook page to Instagram. Read also on how to schedule posts to Instagram with Hookle.
Another issue might occur while you are a team working with Hookle. The "Time to post" notification is received by the person who last modified the post.
Reconnect the account:
Your Instagram or connected Facebook Page access token might have expired. To fix that, reconnect your accounts.
Reset Hookle in your Facebook Business Integrations:
Sometimes just reconnecting accounts is not enough, and you need to remove Hookle from your Facebook Business Integrations (Facebook -> Settings -> Business Integrations -> Hookle -> Remove). Then go back to Hookle and (re)connect your Facebook and Instagram accounts again to Hookle. You need to enable direct posting to Instagram again if you had it enabled before.
ERROR CODE: Permission problem. Please ensure you are using Instagram business account.
You have most probably published a post to an Instagram account, which is not a business account. Please check your Instagram account type and switch to business if needed.
ERROR CODE: You reached maximum number of posts within 24h that is allowed by Instagram. Please try again later OR You reached maximum number of posts that is allowed to be published by Content Publishing API.
Instagram allows you to publish a maximum of 25 posts within 24 hours (when you use direct posting) so you need to wait and retry later. However, you can still try to publish the failed post right away using notifications (doesn't work for video posts). To do that, you need to edit and make the post multi-picture post by adding a minimum of another picture. Then retry publishing the post using notifications.
ERROR CODE: Instagram account is blocked. Please check the account status in Instagram.
Contact us in case you still need help.
2. Cannot connect Instagram to Hookle (or change credentials)
The browser might remember the credentials of your previously logged Facebook accounts. Thus, make sure you authenticate and reconnect Instagram with the right credentials if you are using multiple different Facebook accounts. See the instructions on how to check and change the used Facebook account.
See instructions on how to connect Instagram to Hookle.
3. Have you done changes to your Instagram or Facebook settings?
Changes to settings might result in token expiration. To fix that, reconnect your accounts. Make sure you accept all the required permissions while reconnecting accounts to Hookle.
4. Error "cannot load picture" when posting to Instagram
Please enable direct posting if you are still using a personal/creator Instagram account for business purposes.
5. Are you using the right image size?
There are two main things to keep in mind for sharing photos on Instagram successfully: aspect ratio and size. See the image size guide below. Read more about image sizes.
6. How to delete a post on Instagram?
First sign in to the Instagram app. Then choose the picture and click delete on the menu.
With Hookle, you cannot currently delete a post that is already published on Instagram. We will introduce the delete feature in the future. Please subscribe to our newsletter to stay informed!
7. Posting to multiple Instagram accounts simultaneously
Unfortunately, posting to multiple Instagram accounts simultaneously is not currently available in Hookle. We are planning to include this feature in the near future.
However, you can connect multiple Instagram accounts to Hookle and schedule posts separately to each account respectively. Note that with copy-as-a-new-post feature you can always copy the message as a template if you need to post a similar message to another account.
Please subscribe to our newsletter and we will inform you when the above becomes available.
8. Why send button is disabled
Please check first that you have an Instagram account selected. You also need to add content (minimum a picture or a video) as you cannot send an empty message. Additionally, videos cannot be posted to Instagram Personal and Creator accounts. See how to work with videos.
9. Instagram private accounts
Instagram business accounts cannot be private. Personal accounts can be private, however, direct posting is not available for such accounts.
10. Confirm Facebook page on Instagram
Instagram will expire the connection between the Facebook page and Instagram for security reasons from time to time. Thus, you need to confirm the connection again. To confirm: open Instagram app -> Profile -> Edit profile -> Public business information: Page -> Confirm -> follow instructions to confirm the connection. If you don't see the "Confirm" button, disconnect the Facebook page and then reconnect it again to your Instagram.
After you've done the above, reauthenticate Instagram for Hookle via Facebook. To reauthenticate: open Hookle -> Settings -> Accounts -> Click your Instagram account -> Reconnect account.
11. Reels, Stories, and Tagging
Due to Instagram limitations, reels, stories and tagging (people, products, and location) are not possible currently. We are in close collaboration with Instagram to get these features available asap. Stay tuned by subscribing to our newsletter to be the first to hear about new features and more.