We understand that the Social Score is a key element on the dashboard and an important indicator for our users to see business impact reliably with one simple metric. That's why we feel it's important to continuously improve the algorithm behind it.
We have made improvements to the algorithm so that it takes better into account which reactions and actions have generally more impact on your business. This means that your Social Score will get adjusted a bit from what it was before the change.
See more information about Social Score.