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Troubleshoot Facebook

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Troubleshoot

Error codes

Troubleshoot

Facebook Profiles, Creator Profiles and Facebook Groups

Facebook allows only Facebook Pages to be connected to third-party apps, such as Hookle. Currently personal Facebook Profiles, Creator Profiles and Facebook Groups cannot be connected. Thus, you need to have or create a Page for your business under your Facebook Profile to connect it to Hookle.

Post was not published (or Failed with an error code)

Reconnect the account:

Your connected Facebook Page access token might have expired. To fix that, reconnect your accounts. 

Set up two-factor authentication:

You should have two-factor authentication set up for your Facebook account. Facebook requires this extra security to help protect your assets if your Page is in Business Manager. In some cases, besides two-factor authentication, you also need to confirm your location to be able to publish posts. Learn more about two-factor authentication and location confirmation requirements as well as how to enable them.

Reset Hookle in your Facebook Business Integrations:

Sometimes just reconnecting accounts is not enough, and you need to remove Hookle from your Facebook Business Integrations (Facebook -> Settings -> Business Integrations -> Hookle -> Remove). Then go back to Hookle and (re)connect your Facebook pages again to Hookle.

Facebook links:

Facebook does not allow some Facebook links (such as facebook.com, fb.watch, etc) to be published on their platform.

Cannot connect Facebook to Hookle (or change credentials)

The browser might remember the credentials of your previously logged Facebook accounts. Thus, make sure you authenticate and reconnect accounts with the right credentials if you are using multiple different Facebook accounts. See the instructions on how to connect, check and change the used Facebook account. 

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For security reasons, sometimes Facebook won't allow connections if your browser is disabled. If it's disabled, you will get a "Login into Facebook from an embedded browser is disabled" error. To fix this, enable the browser in your phone: Settings-> Apps -> Chrome -> Enable.

On some Android devices, you might need to set Chrome as the default browser.

You can also troubleshoot the Facebook and Instagram connections here.

Pages are not appearing when you are trying to select them

Try following if the Facebook page you want to add is not appearing in Hookle:

  • Ensure you have adequate permissions on the page itself before you add it to Hookle. See what to do before you connect Facebook Page to Hookle
  • Verify in your Facebook account's Business Integrations that Hookle has access to manage all of your pages. Use this link to go to your account’s business integrations. If you see any lists of Facebook pages that you own in the Hookle integration settings, make sure they are all selected, and then click save. If there are no lists, it means all your pages are already selected.

Permission-Facebook-Pages-Hookle.png

Have you done changes to your Facebook settings?

Changes to settings might result in token expiration. To fix that, reconnect your accounts. Make sure you accept all the required permissions while reconnecting accounts to Hookle. 

Give Hookle all the necessary permissions

Click this link or go to Facebook — Settings & Privacy — Settings — Business Integrations (left panel) — Hookle — View and edit.

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How to delete a post on Facebook?

First sign in to the Facebook app. Then choose the picture and click delete on the menu.

With Hookle, you cannot currently delete a post that is already published on Facebook. We will introduce the delete feature in the future. Please subscribe to our newsletter to stay informed!

Why send button is disabled

Please check first that you have a Facebook account selected. You also need to add content as you cannot send an empty message.

Error codes

You will find an error code/description in the details view of the failed post if your post has failed. Find different error codes and how to fix them below.

ERROR CODE: Unsupported request - method type: post

ERROR CODE: Unsupported request - method type: post.

Unfortunately, there is a bug on the Facebook end that sometimes (very seldom though) causes a post to fail. Facebook has dedicated an engineering team to fix this issue. If you get this error, please retry your post: open the post details -> click 3-dots -> Retry. If that didn't work, please wait overnight and try again the next day.

ERROR CODE: This post is identical to the last one you published

ERROR CODE: This post is identical to the last one you published. Try posting something different, or edit and retry this post.

You have published an identical post to the Facebook. Please try posting something different, or edit and retry the post. You can also delete the post on a native Facebook platform, and then try publish your failed post again.

ERROR CODE: Please reduce the amount of data you’re asking for

ERROR CODE: Please reduce the amount of data you’re asking for, then retry your request.

This is a known Facebook bug. According to Facebook, the cause is their servers running out of memory. Many reports indicate that the problem is caused when including mentions in your post.

Sometimes the post is published successfully to your Facebook, even though Hookle shows the post failed. You should check your Facebook to see if the post was published or not, and take action accordingly.

To fix the issue: Retry publish your post. If it continues to fail, Facebook is probably unable to publish the post as is. In such case, try posting natively on Facebook, or scheduling the post and adding the mention by hand afterward.

ERROR CODE: You're restricted from acting as your Page until you complete Page Publishing Authorization

ERROR CODE: You're restricted from acting as your Page until you complete Page Publishing Authorization. Switch back to your Primary Profile to complete authorization under - Settings - Account Settings - Identity Confirmation. Complete verification or you will be restricted indefinitely.

Facebook requires you to get authorized if you manage Pages with large audiences. Follow these instructions to get authorized.

ERROR CODE: (#200) permission error

ERROR CODE: (#200, subcode 1609008) Facebook permission error.

This error occurs typically when you try to share a link with the "facebook.com" domain leading to a private post or profile. Changing or removing your link will solve this error for you.

ERROR CODE: (#200) New Pages experience not supported

ERROR CODE: (#200) New Pages experience not supported: This endpoint is not supported in the new Pages experience.

This is an issue coming from Facebook, which hasn't been resolved yet. Facebook engineers are working on solving this, but the solution hasn't been found. We are following any solutions provided by Facebook's engineers and will update this asap. You can also follow it here.

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