Shortcuts
- Why do accounts need reconnecting?
- How to reconnect an account?
- How to reconnect an expired account?
- Not able to reconnect?
Why do accounts need reconnecting?
Your social accounts are connected to Hookle using tokens from each social network. When a token expires, you must reconnect (re-authenticate) that social account.
Tokens expire usually from time to time due to social networks forcing tokens to expire as a security measure. When your account token expires (red icon), your posts will fail, Timeline won’t load, the account profile pictures won't update, and statistics are not available for that account/posts.
How to reconnect an account?
Caution: Opt for reconnecting rather than disconnecting your account. Disconnecting may lead to the loss of scheduled/drafted posts, and aggregated posts will be separated into individual posts.
Navigate to Settings -> Social accounts -> click on the relevant account -> choose 'Reconnect account'. Provide the social account username/password if asked, and re-authorize the connection to Hookle. Your account is now successfully reconnected.
How to reconnect an expired account?
Caution: Opt for reconnecting rather than disconnecting your account. Disconnecting may lead to the loss of scheduled/drafted posts, and aggregated posts will be separated into individual posts.
Navigate to Settings -> Social accounts -> click on the click the red icon -> Reconnect now. Provide the social account username/password if asked, and re-authorize the connection to Hookle. Your account is now successfully reconnected.
Not able to reconnect?
Make sure you have:
- Right credentials (email and password) for your social account. Especially, in the case where the device or browser automatically suggests credentials.
- For Facebook and Instagram reconnections: the browser might remember the credentials of your previously logged Facebook accounts. Thus, make sure you authenticate and reconnect Facebook/Instagram with the right credentials if you are using multiple different Facebook accounts. See the instructions on how to check and change the used Facebook account.
- Facebook Admin permissions for the Page if reconnecting a Facebook Page
- Not exceeded the maximum number of accounts allowed for your plan type.
Contact us if you still experiencing problems.