Table of Content
- Why do accounts need reconnecting?
- How to reconnect an expired account?
- How to reconnect an account?
- Not able to reconnect?
Why do accounts need reconnecting?
Your social accounts are connected to Hookle using tokens provided by each social network. When a token expires, you’ll need to reconnect (re-authenticate) the social account.
Tokens usually expire periodically as a security measure enforced by social networks, similar to how native social apps require you to sign in again from time to time. When a token expires (indicated by a red icon within Hookle), your posts may fail, the Timeline won’t load, profile pictures won’t update, and statistics for that account or its posts will become unavailable.
How to reconnect an expired account?
Caution: Always reconnect rather than disconnect your account. Disconnecting may cause the loss of scheduled or drafted posts and split aggregated posts into individual ones.
Navigate to Settings → Social Accounts → Click the red icon → Reconnect Now. If prompted, provide your social account username and password, and re-authorize the connection to Hookle. Once done, your account will be successfully reconnected.
If you’re unable to reconnect, refer to the instructions below for further guidance.
How to reconnect an account?
Caution: Always reconnect rather than disconnect your account. Disconnecting may cause the loss of scheduled or drafted posts and split aggregated posts into individual ones.
Navigate to Settings → Social Accounts → Click on the relevant account → Select 'Reconnect Account'. If prompted, enter your social account username and password, and re-authorize the connection to Hookle. Your account should now be successfully reconnected.
If you’re unable to reconnect, refer to the instructions below for further guidance.
Not able to reconnect?
- Ensure you're using the correct credentials (email and password) for your social account, especially if the device or browser automatically suggests credentials. To ensure, navigate to the Settings → Social accounts → Add account, and click the three dots next to the social network you are connecting to Hookle. An embedded browser will open - log out from your social network and return to Hookle. Then, try connecting it again. If you have Two-Factor Authentication (2FA) enabled on your X account, follow these instructions.
- For Facebook reconnections: the browser might remember the credentials of your previously logged Facebook accounts. Thus, make sure you authenticate and reconnect Facebook with the right credentials if you are using multiple different Facebook accounts. See the instructions on how to check and change the used Facebook account.
- Facebook Admin permissions for the Page if reconnecting a Facebook Page
- Not exceeded the maximum number of accounts allowed for your plan type.
Contact us if you still experiencing problems.