Shortcuts
- Why do accounts need reconnecting?
- How to reconnect an account?
- How to reconnect an expired account?
- Not able to reconnect?
Why do accounts need reconnecting?
Your social accounts are connected to Hookle using tokens from each social network. When a token expires, you must reconnect (re-authenticate) that social account.
Tokens expire usually from time to time due to social networks forcing tokens to expire as a security measure. When your account token expires (red icon), your posts will fail, Timeline won’t load, the account profile pictures won't update, and statistics are not available for that account/posts.
How to reconnect an account?
Caution: Opt for reconnecting rather than disconnecting your account. Disconnecting may lead to the loss of scheduled/drafted posts, and aggregated posts will be separated into individual posts.
Navigate to Settings -> Social accounts -> click on the relevant account -> choose 'Reconnect account'. Provide the social account username/password if asked, and re-authorize the connection to Hookle. Your account is now successfully reconnected.
How to reconnect an expired account?
Caution: Opt for reconnecting rather than disconnecting your account. Disconnecting may lead to the loss of scheduled/drafted posts, and aggregated posts will be separated into individual posts.
Navigate to Settings -> Social accounts -> click on the click the red icon -> Reconnect now. Provide the social account username/password if asked, and re-authorize the connection to Hookle. Your account is now successfully reconnected.
Not able to reconnect?
Make sure you have:
- Ensure you're using the correct credentials (email and password) for your social account, especially if the device or browser automatically suggests credentials. In such cases, navigate to the Settings view, click Social accounts -> Add account, and click the three dots next to the social network you are connecting to Hookle. An embedded browser will open - log out from your social network and return to Hookle. Then, try connecting it again. If you have Two-Factor Authentication (2FA) enabled on your X account (formerly Twitter), follow these instructions.
- For Facebook and Instagram reconnections: the browser might remember the credentials of your previously logged Facebook accounts. Thus, make sure you authenticate and reconnect Facebook/Instagram with the right credentials if you are using multiple different Facebook accounts. See the instructions on how to check and change the used Facebook account.
- Facebook Admin permissions for the Page if reconnecting a Facebook Page
- Not exceeded the maximum number of accounts allowed for your plan type.
Contact us if you still experiencing problems.