Table of Content
- Why I cannot see LinkedIn posts or insights?
- Why the LinkedIn post failed?
- How do I connect LinkedIn to Hookle?
- Unable to See LinkedIn Pages While Connecting?
1. Why I cannot see LinkedIn posts or insights?
All messages posted to LinkedIn (either business page or personal profile) using Hookle will be visible on your Hookle timeline. However, messages posted to the LinkedIn personal timeline outside of Hookle, or the statistics of your personal posts, are not available in Hookle. The LinkedIn interface that we currently use does not support fetching content (posts, likes, shares) from the LinkedIn personal timeline.
However, your business's LinkedIn page will show fully in Hookle, including all posts (regardless of whether they are posted with Hookle or not) and channel and post statistics.
We are working with LinkedIn to improve the visibility of personal pages as well, so please subscribe to our newsletter to stay informed!
2. Why the LinkedIn post failed?
Please check you are online - publishing posts need an internet connection.
Unfortunately, sometimes the connection to your LinkedIn account expires due to the security measures by LinkedIn. Thus the insights are not visible anymore and you cannot publish posts. To fix that, please reconnect the account.
3. How do I connect LinkedIn to Hookle?
See instructions here.
Contact us in case you still need help.
4. Unable to See LinkedIn Pages While Connecting?
If you're unable to see your LinkedIn pages while connecting, your token might have expired due to LinkedIn's security measures. To resolve this issue, open the LinkedIn app and tap on your profile picture in the top left corner (this may vary slightly depending on whether you have an iOS or Android device). Then, navigate to Settings, go to Data Privacy, and select Permitted Services. Find Hookle in the list and remove it. Afterward, try reconnecting your LinkedIn account to Hookle.
Please contact us if you still having LinkedIn related issues.