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Troubleshoot Instagram

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Troubleshoot

Error codes

Troubleshoot

Post was not published or is Failed

Reconnect the account:

Your Instagram access token might have expired. To fix that,  reconnect your accounts. 

Error codes:

See also these error codes for troubleshooting failed posts.

Cannot connect Instagram to Hookle (or change credentials)

See instructions on how to connect Instagram to Hookle.

Have you done changes to your Instagram settings?

Changes to settings might result in token expiration. To fix that, reconnect your accounts. Make sure you accept all the required permissions while reconnecting accounts to Hookle.

Error "cannot load picture" when posting to Instagram

Please make sure you have the latest Instagram app installed on your phone. If not, please update the Instagram app on Google Play or Apple Store! 

Are you using the right image size?

To successfully share photos on Instagram, it's important to keep two main factors in mind: aspect ratio and size. If your images don't meet the Instagram image size requirements, Hookle will automatically crop them before publishing. To avoid this, it's recommended to crop your images yourself before publishing. See the image size guide below or read more about image sizes.

IG-Photo-Size-Guide.png 

How to delete a post on Instagram?

First sign in to the Instagram app. Then choose the picture and click delete on the menu.

With Hookle, you cannot currently delete a post that is already published on Instagram. We will introduce the delete feature in the future. Please subscribe to our newsletter to stay informed!

Why send button is disabled

Please ensure you have added an Instagram account for your post. Additionally, you need to add content (at least a picture or video) as an empty message cannot be sent.

Instagram private accounts

To be able to use 3rd party apps such as Hookle, Instagram professional accounts must not be set to private. This is an Instagram's requirement.

Tagging

Due to Instagram limitations, tagging (people, products, and location) are not possible currently. We are in close collaboration with Instagram to get these features available asap. Stay tuned by subscribing to our newsletter to be the first to hear about new features and more.

Reset Hookle in your Instagram App Permissions

Sometimes just reconnecting accounts is not enough, and you need to remove Hookle from your Instagram App Permissions (open your Instagram app -> Settings -> App website permissions -> Apps and websites -> Hookle -> Remove). Then go back to Hookle and (re)connect your Instagram accounts again to Hookle.

ERROR CODES

You will find an error code or description in the details view of the failed post if your post has failed. Find different error codes and how to fix them below.

ERROR CODE: Limit for a maximum number of posts within 24h

ERROR CODE: You reached a maximum number of posts within 24h that is allowed by Instagram. Please try again later OR You reached a maximum number of posts that are allowed to be published by Content Publishing API.

Instagram only allows you to publish a maximum of 50 posts within 24 hours (when you use direct posting) so you need to wait and retry later.

ERROR CODE: Permission problem. Please ensure you are using an Instagram business account

ERROR CODE: Permission problem. Please ensure you are using Instagram business account.

You have most probably published a post to an Instagram account, which is not a professional account. Please check your Instagram account type and switch to professional if needed.

ERROR CODE: Instagram account is blocked. Please check the account status in Instagram

ERROR CODE: Instagram account is blocked. Please check the account status in Instagram. 

Instagram has blocked your account for some reason, typically because their automated algorithm flagged your post or publishing activity as spam. Please open the Instagram app to check your account status and follow their onscreen instructions to resolve the issue.

Additionally, you may need to check the Meta Accounts Center or Meta Business Suite for your Instagram account status and follow any instructions provided there to fix the issue.

ERROR CODE: The Instagram account is restricted

ERROR CODE: The Instagram account is restricted.

Your Professional account has been made inactive, checkpointed, or restricted by Instagram. This usually occurs when the Instagram algorithm detects activity that violates the Community Guidelines or Terms of Use. We recommend that you sign into your Instagram app and follow any on-screen instructions required to re-enable your account.

ERROR CODE: #10 Application doesn't have permission for this action

ERROR CODE: #10 Application doesn't have permission for this action.

Sometimes the permissions (that you or the company gave) expire due to Instagram security measures. This might happen e.g. because of a new password, a change of 2-factor authentication, or because you don't have the Admin or Editor rights to the page anymore.

First, check your Instagram account is in professional mode. Then, make sure you've given Hookle all the necessary permissions. 

Then go back to Hookle and try to publish your post again (click retry on post details view).

ERROR CODE: You can have max 30 hashtags in a post

ERROR CODE: You can have max 30 hashtags in a post.

You can have a maximum of 30 hashtags in an Instagram post. Please click edit and make sure you have less than 30 hashtags in the post before you can retry.

ERROR CODE: This post is identical to the last one you published.

ERROR CODE: This post is identical to the last one you published. Try posting something different, or edit and retry this post.

You have published an identical post on Instagram. Please try posting something different, or edit and retry the post. You can also delete the post on a native Instagram platform, and then try to publish your failed post again.

ERROR CODE: We restrict certain activity to protect our community.

ERROR CODE: We restrict certain activity to protect our community. Tell us if you think that we've made a mistake.

The content was labeled spam by Instagram. Instagram restricts certain activity to protect their community if the publishing action is suspected to be spam. There might be several reasons why you get this error such as:

  • Your Account Is Relatively New
  • Instagram might restrict a certain activity if you have been inactive for a long time
  • Other Instagram users have reported your Instagram account
  • Instagram noticed unusual behavior
  • You are using Instagram bots

To try to fix this error try the following approaches:

  • Stop overdoing activities
  • Fill in your profile info such as phone number and the right email address
  • Stop using bots
  • Let Instagram know if you can determine that the publishing actions is not spam.

ERROR CODE: Fatal

ERROR CODE: Fatal (code -1, subcode 2207001)

Error 2207001 indicates a temporary issue with Instagram's servers, prompting a post retry later. To address this, try to publish (retry) the post again. If it didn't help, duplicate the post (use copy as a new post feature) and publish it again.

As Instagram's anti-spam mechanism triggers this error and they don't provide specific details to prevent abuse, try posting a new version with amendments or changes.

Another tip is to space out your posts or reduce the number of uploads at once.

ERROR CODE: The video format is not supported

ERROR CODE: The video format is not supported. Please check the specs for the supported CodedException format (code 352, subcode 2207026)

Unsupported video format. This is most commonly due to an incorrect video format. Please upload an MOV or MP4 (MPEG-4 Part 14). You can also review the specific video requirements (reel specifications) here.

 

 

 

 

 

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