- Create an Instagram professional account
- Connect Instagram to Hookle
- Publish to Instagram with Hookle
- Post was not published or is Failed
- Cannot connect Instagram to Hookle (or change credentials)
- Have you done changes to your Instagram or Facebook settings?
- Error "cannot load picture" when posting to Instagram
- Are you using the right image size?
- How to delete a post on Instagram?
- Why send button is disabled
- Instagram private accounts
- Confirm Facebook page on Instagram
- Stories and Tagging
- Reset Hookle in your Facebook Business Integrations
- ERROR CODE: Limit for a maximum number of posts within 24h
- ERROR CODE: Permission problem. Please ensure you are using Instagram business account
- ERROR CODE: Instagram account is blocked. Please check the account status in Instagram
- ERROR CODE: The Instagram account is restricted
- ERROR CODE: #10 Application doesn't have permission for this action
- ERROR CODE: You can have max 30 hashtags in a post
- ERROR CODE: This post is identical to the last one you published.
- ERROR CODE: Unsupported Post Request
- ERROR CODE: We restrict certain activity to protect our community
- ERROR CODE: Fatal
Post was not published or is Failed
Reconnect the account:
Your Instagram or connected Facebook Page access token might have expired. To fix that, reconnect your accounts.
Troubleshooting Facebook and Instagram connections
You can also troubleshoot Facebook and Instagram connections here
See also these error codes for troubleshooting failed posts.
Cannot connect Instagram to Hookle (or change credentials)
The browser/Facebook might remember the credentials of your previously logged Facebook accounts on your device. Thus, make sure you authenticate and reconnect Instagram with the right credentials. See the instructions on how to check and change the used Facebook account.
See instructions on how to connect Instagram to Hookle.
You can also troubleshoot Facebook and Instagram connections here
Have you done changes to your Instagram or Facebook settings?
Changes to settings might result in token expiration. To fix that, reconnect your accounts. Make sure you accept all the required permissions while reconnecting accounts to Hookle.
Error "cannot load picture" when posting to Instagram
Are you using the right image size?
To successfully share photos on Instagram, it's important to keep two main factors in mind: aspect ratio and size. If your images don't meet the Instagram image size requirements, Hookle will automatically crop them before publishing. To avoid this, it's recommended to crop your images yourself before publishing. See the image size guide below or read more about image sizes.
How to delete a post on Instagram?
First sign in to the Instagram app. Then choose the picture and click delete on the menu.
With Hookle, you cannot currently delete a post that is already published on Instagram. We will introduce the delete feature in the future. Please subscribe to our newsletter to stay informed!
Why send button is disabled
Please check first that you have an Instagram account selected. You also need to add content (minimum a picture or a video) as you cannot send an empty message.
Instagram private accounts
To be able to use 3rd party apps such as Hookle, Instagram professional accounts must not be set to private. This is an Instagram's requirement.
Confirm Facebook page on Instagram
Ensure that your Instagram account is linked to your Facebook page and that the link is not expired in your Facebook page settings. To check this, log in to your Facebook account on your computer, navigate or switch to the specific Facebook Page in question, then go to your page Settings -> Linked Accounts -> Instagram. Now, connect your Facebook Page and a professional Instagram account.
Instagram will expire the connection between the Facebook page and Instagram for security reasons from time to time. Thus, you need to confirm the connection again. To confirm: open the Instagram app -> Profile -> Edit profile -> Public business information: Page -> Confirm -> follow instructions to confirm the connection. If you don't see the "Confirm" button, disconnect the Facebook page and then reconnect it again to your Instagram.
Ensure also, that there is no errors/warning on your Facebook Meta business center.
After you've done the above, reauthenticate Instagram for Hookle via Facebook. To reauthenticate: open Hookle -> Settings -> Accounts -> Click your Instagram account -> Reconnect account.
Stories, and Tagging
Due to Instagram limitations, stories and tagging (people, products, and location) are not possible currently. We are in close collaboration with Instagram to get these features available asap. Stay tuned by subscribing to our newsletter to be the first to hear about new features and more.
Reset Hookle in your Facebook Business Integrations
Sometimes just reconnecting accounts is not enough, and you need to remove Hookle from your Facebook Business Integrations (Facebook -> Settings -> Business Integrations -> Hookle -> Remove). Then go back to Hookle and (re)connect your Facebook and Instagram accounts again to Hookle.
You will find an error code/description in the details view of the failed post if your post has failed. Find different error codes and how to fix them below.
ERROR CODE: Limit for a maximum number of posts within 24h
ERROR CODE: You reached a maximum number of posts within 24h that is allowed by Instagram. Please try again later OR You reached a maximum number of posts that are allowed to be published by Content Publishing API.
Instagram only allows you to publish a maximum of 50 posts within 24 hours (when you use direct posting) so you need to wait and retry later.
ERROR CODE: Permission problem. Please ensure you are using an Instagram business account
ERROR CODE: Permission problem. Please ensure you are using Instagram business account.
You have most probably published a post to an Instagram account, which is not a professional account. Please check your Instagram account type and switch to professional if needed.
ERROR CODE: Instagram account is blocked. Please check the account status in Instagram
ERROR CODE: Instagram account is blocked. Please check the account status in Instagram.
Note, that you might need to check within the Instagram app if your Facebook page is connected/confirmed properly. If you didn't find it in the Instagram app try the Meta Business Suite.
ERROR CODE: #10 Application doesn't have permission for this action
Sometimes the permissions (that you or the company gave) expire due to IG/FB security measures. This might happen e.g. because of a new password, a change of 2-factor authentication, or because you don't have the Admin or Editor rights to the page anymore.
First, check your Instagram account is in professional mode. Ensure your Instagram account is linked properly with a Facebook page that you manage. In some cases, you need to confirm that the connection is alive. Also make sure, that you have admin or editor permissions for a given page.
If the administrator of your page requires two-factor authentication, it needs to be set up on your personal Facebook profile as well, as you manage the Facebook page linked with your Instagram account.
Then, make sure you've given Hookle all the necessary permissions.
Then go back to Hookle and try to publish your post again (click retry on post details view).
In some rare cases, it's necessary to "force" Facebook to do the changes. To do this, remove Hookle Business Integration from Facebook (instead of just editing and viewing). Don't worry, you'll not lose data - everything will stay the same.
ERROR CODE: You can have max 30 hashtags in a post
ERROR CODE: This post is identical to the last one you published.
ERROR CODE: We restrict certain activity to protect our community.
ERROR CODE: We restrict certain activity to protect our community. Tell us if you think that we've made a mistake.
The content was labeled spam by Instagram. Instagram restricts certain activity to protect their community if the publishing action is suspected to be spam. There might be several reasons why you get this error such as:
- Your Account Is Relatively New
- Instagram might restrict a certain activity if you have been inactive for a long time
- Other IG users have reported your IG account
- Instagram noticed unusual behavior
- You are using IG bots
To try to fix this error try the following approaches:
- Stop overdoing activities
- Fill in your profile info such as phone number and the right email address
- Stop using bots
- Let Instagram know if you can determine that the publishing actions is not spam.
ERROR CODE: Fatal
ERROR CODE: Fatal (code -1, subcode 2207001)
Error 2207001 indicates a temporary issue with Instagram's servers, prompting a post retry later. To address this, try to publish (retry) the post again. If it didn't help, duplicate the post (use copy as a new post feature) and publish it again.
As Instagram's anti-spam mechanism triggers this error and they don't provide specific details to prevent abuse, try posting a new version with amendments or changes.
Another tip is to space out your posts or reduce the number of uploads at once.