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Troubleshoot Pinterest

  • Updated

Table of Content

  1. Why I cannot see Pinterest insights?
  2. Why did the Pinterest pins fail?
  3. How do I connect Pinterest to Hookle?
  4. Cannot connect Pinterest to Hookle?
  5. Check Your Board Privacy Status
  6. Weblink broken/blocked?
  7. ERROR CODE: Your token does not have sufficient permissions
  8. ERROR CODE: You've hit a block (Pins) we have in place to combat spam

1. Why I cannot see Pinterest insights?

Find more information here.

2. Why did the Pinterest pins fail?

Please check that you are online - publishing posts requires an internet connection.

Sometimes, the connection to your Pinterest account may expire due to Pinterest's security measures. When this happens, your insights won’t be visible, and you won’t be able to publish pins. To fix this, simply reconnect your Pinterest account.

Your post may also fail if the "Keep this board secret" option is enabled. Make sure this setting is turned off in your board settings. Check how here.

If your failed post includes an error code or message, find it below and follow the corresponding instructions.

3. How do I connect Pinterest to Hookle?

See instructions here.

4. Cannot connect Pinterest to Hookle?

Please check you are online - connecting Pinterest boards need an internet connection.

Ensure that you are logged in with the correct credentials on your device's browser for Pinterest. You may need to switch to a different Pinterest account if you have or manage multiple accounts.

Also, make sure that "Keep this board secret" is turned off in your Pinterest Board settings. Otherwise, Hookle will show a "No Boards found" message. Check the status here.

5. Check Your Board Privacy Status

Make sure that the "Keep this board secret" option is disabled in your Board settings within Pinterest. If a board is set to secret, you won’t be able to connect it to Hookle, and any posts scheduled to that board will fail if it was already connected before making it secret.

To check or change the status:

  1. Open Pinterest and go to your profile.
  2. Select the board you want to use with Hookle.
  3. Tap the “...” or Edit button on the board.
  4. Scroll to “Keep this board secret” and make sure it’s turned off.
  5. Save your changes.

After updating the board's visibility, you may need to refresh your Pinterest connection in Hookle for the changes to take effect.

6. Weblink broken/blocked

Pinterest sometimes blocks links that redirect to other pages, are not working, contain misleading, inappropriate, or spammy content, or otherwise violate Pinterest Terms of Service or Community Guidelines.

Things to try to fix the issue:

  • To lift a ban on Pinterest, contact their support if your website complies with their terms. Mention that your domain is new and request them to remove the ban. This may take a week to several months.
  • If that didn't help, you might need to get a new domain name for your website. You can redirect the old domain to the new domain to retain links and traffic.

7. ERROR CODE: Your token does not have sufficient permissions to perform this operation. Please ensure your token is authorized with the correct set of scopes

Scopes refer to the permissions you grant to Hookle, allowing it to act on your behalf within Pinterest. This error code usually means you have not given all the required permission to Hookle.

To resolve the issue, follow these steps (see picture below):

  • Login to pinterest.com on your computer.
  • Click the arrow located next to your profile at the top right corner of your business page.
  • Select "Settings" and then choose "Security and logins".
  • Revoke access from Hookle.
  • Return to your Hookle app, disconnect your Pinterest boards, and reconnect them again.

Pinterest-Error-Codes.jpg

8. ERROR CODE: Sorry! You've hit a block (Pins) we have in place to combat spam. Please try again later!

A rate limit block temporarily restricts your account if you repeat the same action too often in a short span. This error might also occur when the content or the link is suspected to be spam. 

You may encounter a block for activities such as:

  • Frequent logins
  • Rapid commenting on Pins
  • Repeating the same comment
  • Following many users quickly
  • Quickly adding or saving numerous Pins from the same site
  • Retrying to post your failed Pin too many times
  • Link is suspected to be spam. See instructions if your weblink is broken/blocked.

To avoid future blocks:

  • Avoid repetitive actions
  • Mix up your activities with varied actions
  • The best way is always to use links that belong to a claimed and verified domain

If blocked, pause for a few minutes before trying again. Blocks usually lift automatically within 24 hours if issues persist. If this doesn't work, you may contact the Pinterest help desk.

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