Troubleshoot Pinterest – Hookle

Shortcuts

1. Why I cannot see Pinterest insights?

Find more information here.

2. Why did the Pinterest pins fail?

Please check you are online - publishing posts need an internet connection.

Unfortunately, sometimes the connection to your Pinterest account expires due to the security measures by Pinterest. Thus the insights are not visible anymore and you cannot publish pins. To fix that, please reconnect the account.

3. How do I connect Pinterest to Hookle?

See instructions here.

4. Cannot connect Pinterest to Hookle?

Please check you are online - connecting Pinterest boards need an internet connection.

Ensure that you are logged in with the correct credentials on your device's browser for Pinterest. You may need to switch to a different Pinterest account if you have or manage multiple accounts.

5. Weblink broken/blocked

Pinterest sometimes blocks links that redirect to other pages, are not working, contain misleading, inappropriate, or spammy content, or otherwise violate Pinterest Terms of Service or Community Guidelines.

Things to try to fix the issue:

To lift a ban on Pinterest, contact their support if your website complies with their terms. Mention that your domain is new and request them to remove the ban. This may take a week to several months.
If that didn't help, you might need to get a new domain name for your website. You can redirect the old domain to the new domain to retain links and traffic.

6. ERROR CODE: Your token does not have sufficient permissions to perform this operation. Please ensure your token is authorized with the correct set of scopes

Scopes refer to the permissions you grant to Hookle, allowing it to act on your behalf within Pinterest. This error code usually means you have not given all the required permission to Hookle.

To resolve the issue, follow these steps (see picture below):

Login to pinterest.com on your computer.
Click the arrow located next to your profile at the top right corner of your business page.
Select "Settings" and then choose "Security and logins".
Revoke access from Hookle.
Return to your Hookle app, disconnect your Pinterest boards, and reconnect them again.

7. ERROR CODE: Sorry! You've hit a block (Pins) we have in place to combat spam. Please try again later!

A rate limit block temporarily restricts your account if you repeat the same action too often in a short span. This error might also occur when the content or the link is suspected to be spam.

You may encounter a block for activities such as:

Frequent logins
Rapid commenting on Pins
Repeating the same comment
Following many users quickly
Quickly adding or saving numerous Pins from the same site
Retrying to post your failed Pin too many times
Link is suspected to be spam. See instructions if your weblink is broken/blocked.

To avoid future blocks:

Avoid repetitive actions
Mix up your activities with varied actions
The best way is always to use links that belong to a claimed and verified domain

If blocked, pause for a few minutes before trying again. Blocks usually lift automatically within 24 hours if issues persist. If this doesn't work, you may contact the Pinterest help desk.